Util-IT Services

Util-IT is a customer-focused IT support company dedicated to ensuring that your IT is secure, stable and available where and when the business needs it. The advantage of working with Util-IT is having only one number to call for any issue and a guarantee that your systems will be up and running. When you combine Util-IT’s services together, we can provide all the functions of a full-service IT department.

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• • IT Outsourcing for Small Businesses

  Our monitoring and management solutions provide business owners with the peace of mind that their systems will be up and running and secure. Some of the benefits include:

  • Manage your business instead of struggling with computer problems.
  • No more system crashes for old and outdated computers or software.
  • Skilled network engineers proactively monitoring your systems.
  • No waiting for an engineer to turn up. We can be working on your machine in seconds.
  • Your predictable monthly fee means you more tightly control your IT costs.
  • Flexible to grow with your business.
  • State of the art firewall and backups keep your data safe and secure.
  • 24×7 monitoring of your systems.

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• • Managed Services for Mid-Sized Businesses

  Our managed services provide the perfect complement to your existing IT Staff. Util-IT will work with your current employees to help ensure your systems stay on-line and available. Our managed services include a guaranteed uptime of 99.95% so you can be assured that your critical business applications will be working for your employees. Some of the advantages include:

  • A technology partner that has a financial incentive to keep your systems up and running.
  • Highly experienced engineers that are intimately familiar with your infrastructure that can provide targeted and strategic advice for your technology planning.
  • Cost saving by eliminating the need to hire additional staff and the ability to respond quickly to business growth.
  • Eliminate the “break/fix” and reactive IT culture with one of proactive monitoring and “always-on” systems.
  • 24×7 monitoring of your critical business systems.

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• • VoIP Solutions

  Util-IT’s business voice service is an excellent choice for companies seeking to improve staff productivity, offer a more professional customer experience, and at the same time realize dramatic telecommunications cost savings. Combining today’s communication services with industry-leading technology, Util-IT’s Business VoIP delivers top-of-the-line communication services at a fraction of the cost of traditional corporate phone systems.

  • Highly advanced feature set that includes voice mail, automated attendant, call recording, integrated fax, call center services and remote office features.
  • Unlimited flexibility allowing you to mold your phone systems to fit your business requirements, rather than offering a fixed set of features.
  • Unified messaging to centralize your e-mail, voice mail and faxes into a single location.
  • Built-in conference bridge where you can host, manage and record your own conference calls rather than utilizing costly outside services.

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• • Network Engineering and Support

  Util-IT will design and engineer Local and Wide Area Networks to fit your business needs. We have extensive experience designing infrastructure for a single office to networks that have locations distributed throughout the world. Whether you need basic connectivity to your business systems or complex network designs, Util-IT will make sure your employees have access to the systems they use on a daily basis wherever they are located. Some of our typical solutions include:

  • Site-to-Site Virtual Private Network (VPNs) design allowing you to establish secure connections between your main office and your remote sites located anywhere in the country or the world.
  • Remote access solutions that give your employees the ability to connect from any location and access all of their business critical systems.
  • Voice over IP (VoIP) and Quality of Service (QoS) network design for small offices or multi-site installations.
  • Office and campus wide wireless networks.

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• • Strategic IT Planning

  Beyond keeping your systems up and running, Util-IT also provides strategic IT planning for your business. Util-IT’s consultants have years of experience working in several different industries and environments to help your company leverage technology to maximize the results. We make sure we understand your business, your processes and your customers to provide you with solutions to keep you ahead of your competition. Our strategic plans include:

  • Long term direction and planning for your technology.
  • Evaluation of business solutions and applications relevant to your industry.
  • Analysis of business processes and departmental workings to reduce costs, discovery efficiencies and increase productivity.

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• • Desktop Support

  Most of Util-IT’s IT support is performed remotely because work done in your office disrupts your business whereas work done remotely does not. Working remotely allows us to start work on a problem within seconds of it being identified and allows us to use all of the resources at our disposal to resolve your problem. Util-IT has developed a robust helpdesk methodology the benefits of which include:

  • Lower incident volumes.
  • Reduced resolution cycle time.
  • Increased first call resolution.
  • Reduced business interruption for support.

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• • Key Business Technologies

  Util-IT has experience with multiple platforms and vendors to ensure you are using technologies that are the right choice for your business. With over a decade of experience helping small and medium sized business, Util-IT understands your needs and works with technologies that are the in-line with your business plan. With a well designed and stable infrastructure in place, these technologies can be a critical part of your success as a business:

  • Server and Desktop Operating Systems
  • E-mail and Mobile Messaging Technologies
  • Microsoft Solutions
  • Customer Relationship Management (CRM) Applications
  • Enterprise Resource Planning (ERP) Solutions
  • Virtualization Technologies
  • Voice Over IP (VoIP) and Unified Messaging
  • Backup and Disaster Recovery Planning
  • Virtual Private Network (VPN) Design and Remote Access Solutions
  • Network Security and Anti-Virus Protection
  • Wireless Solutions
  • Corporate Instant Messaging Solutions

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